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Basically, if you get your tickets, you're happy. If you don't get your tickets or there are problems, you're not happy.
To date, on this webpage, there are 184 reviews and 46 are 1 star -- 25% of the customers are SERIOUSLY unsatisfied.
I am one of them. I had all the problems other people describe. The tickets were expensive with club lounge access. They were a Christmas present for my 11 year old son. At the opening of the game, we still did not have our tickets. When they showed up, the seats were not together. The customer service was atrocious -- rude attitude, wrong information, and then radio silence.
You can see the mis-management in their defensive response to the criticisms on this webpage.
Caveat emptor.
Basically, if you get your tickets, you're happy. If you don't get your tickets or there are problems, you're not happy.
To date, on this webpage, there are 184 reviews and 46 are 1 star -- 25% of the customers are SERIOUSLY unsatisfied.
I am one of them. I had all the problems other people describe. The tickets were expensive with club lounge access. They were a Christmas present for my 11 year old son. At the opening of the game, we still did not have our tickets. When they showed up, the seats were not together. The customer service was atrocious -- rude attitude, wrong information, and then radio silence.
You can see the mis-management in their defensive response to the criticisms on this webpage.
Caveat emptor.
Joe F.'s review of FootballTicketNet earned 2 Very Helpful votes
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I purchased 5 lower longside (near the pitch/playing field) tickets to an English premier league...
Read all the negetive reviews here, I was very concerned if I will get my tickets or if they will...
Dear Joe F.
Thank you for sharing your experience, however, it is difficult to know if this is genuine information, or, fabrication without facts to back it up. We have no way of proving an order was placed with us without the order ID.
Void of any legitimate information from you, it is impossible for us to take any responsibility for any error, or, have a reasonable response for unfounded accusations. We welcome the chance to examine your experience and do one of two things, correct the information that may be misconstrued, or, apologize for any errors made. We welcome you to provide some valid facts to allow readers to make an educated decision about purchasing with us.
Our rating comes very close to that of sitejabber at 83%, and far superior than other ticket sellers. You can look that information up for yourself on this site. We know that nothing is perfect, however, we are always willing to correct an error and admit a mistake if needed.
Caveat venditor, Seller beware, Our 100% guarantee provides that we take responsibility for providing a product or solution should we be responsible for any
Problem.
If you care to reply to us directly you can email crm@footballticketnet.com
Best Regards,
Linda
Customer Service Department