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Netspend had Synina Rodriguez and Oscar Sotuyo who were Customer Experience Analysts. I provided them with documentation showing I was incarcerated, not in possession of the card and there was a restraining/ no contact order in effect with the ex girlfriend who used the card. We are not married, no joint bank accounts, she is not an authorized user on the account, and our relationship was ended the day I was arrested and the restraining/ no contact/ order of protection was put into effect and any previously rites, authorities, or agreements became null in void. As also stated in the police report. All privledges were revoked upon arrest and dissolution of the relationship. How can this not be automatic grounds for reimbursement. Also how could no fraud warnings or procedures be in place when multiple high value atm withdrawals are done in one day?! How can they have a woman call, have recordings of her voice! And allow her to order a new card to a different address then on file and send it?! This is ludicrous! And no provisional credit during the investigation? I'm a senior. Please help!
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Dear Joseph,
We understand you are dissatisfied with the conclusion of your dispute claim.
When investigating dispute claims reported by our cardholders, we adhere to the processes as defined in both Regulation E and in Netspend cardholder agreements that customers receive when opening an account.
After additional review of your dispute claim, we have confirmed that it was handled appropriately. The documentation regarding your dispute investigation has been mailed to your address on file.
Thank you,
Netspend