Netspend had Synina Rodriguez and Oscar Sotuyo who were Customer Experience Analysts. I provided them with documentation showing I was incarcerated, not in possession of the card and there was a restraining/ no contact order in effect with the ex girlfriend who used the card. We are not married, no joint bank accounts, she is not an authorized user on the account, and our relationship was ended the day I was arrested and the restraining/ no contact/ order of protection was put into effect and any previously rites, authorities, or agreements became null in void. As also stated in the police report. All privledges were revoked upon arrest and dissolution of the relationship. How can this not be automatic grounds for reimbursement. Also how could no fraud warnings or procedures be in place when multiple high value atm withdrawals are done in one day??! How can they have a woman call, have recordings of her voice! And allow her to order a new card to a different address then on file and send it??! This is ludicrous! And no provisional credit during the investigation??? I'm a senior. Please help!