Joe D.

We bought our Maytag washer and dryer from Home Depot. 12 1/2 months later, the washer threw a code, F9E1. I called Maytag and spoke with a rep who said that since my washer was only out of warranty by a few weeks, he would extend a one time warranty visit. The serviceman showed up and informed me that we needed a water pump and wiring harness. After waiting several weeks, we were informed that the parts were not available. Maytag said they would replace the machine. The delivery people showed up this morning as we were told and picked up the old machine and delivered a brand new one. Great job and excellent customer service by Maytag.