Joe B.

Order no *******. 4th August 2017.

Good price and quick postage. However, my rc car does not work and you cannot phone up to speak to anyone. Instead a online ticketing system is used which means you have to wait up to 24rs for a response. The response was then not relevant to my car model and no different to what i had already read on the internet and mentioned in my original query. After replying I then have to wait an age for a reply back again hence a simple conversation could take days to complete. I then read the terms and I have to pay my own return postage which potentially will be refunded if nitrotek decide to do so.

Looking at review sites poor after sales care is a common theme so since I gave up waiting for another response I went to paypal and raised a complaint there. I immediately got an automated response from nitrotek with a credit memo, with the cheek to deduct an "adjustment fee" of £2.79. Not big money but the principle is shocking. In all, if you want any kind of after sales service avoid this company and pay a little extra from a local model shop. This is really annoying as I really like the look of the car but after sales service this bad just shouldn't happen in the 21st century.

UPDATE: it's now 21st August and I still have no refund. I was offered a Paypal refund of the initial money, but told them I would not close the dispute until my return postage cost is reimbursed. The transmitter was found to be faulty.