I'm not going to be negative because I'm just about to make my call to see how they would like to handle my issue, and I will write a follow up review.
I ordered the very large 40" tall floor plant for my mother in laws birthday on 4-21 and did same day delivery. I just visited and saw what she received and it's not even close. She received some greens and a few flowers in a (we'll say) medium size basket (based on the website, med is 14-15" wide). She has it sitting on a table and it's just not what I paid for. I did agree to the terms of the local florist having to substitute with similar items but in this case I really feel I should've been contacted and advised they could fulfill my order and would I like to choose something else or go shop somewhere else. It could be all on the local florist but I paid teleflora. We'll see how this call goes...
To be continued