Jodi K.

Ordered 12 items for more than $2000. When I received the confirmation e-mail it said signature required for delivery. I called to have this requirement removed. They said I had to call Fed Ex. I requested instead that order be canceled. First agent hung up on me. Second agent canceled most of the items but not those shipped directly from the manufacturer. I called back when I didn't get cancelation notice I called back and third agent told me about uncancelled items. She couldn't give me cancellation # the system doesn't generate it so I asked for her name and employee I'd #. 24 hours later still no cancellation confirmation and when I called again no record of cancellation and employee doesn't exist. I do most of my online shopping with Nordstrom's. Difference in customer service is like night and day