Jodie E.

I joined 2 years ago for $19. I did not realize this automatically set up to renew each year.
Aside from that, the second year they charged me $119. Unfortunately I didn't notice so they got away with that (they don't send renewal reminders). And now they have just taken $179. Again, no warning. I just got an email with the paid invoice, which is when I realised they had drained my account. I then spent half an hour online chatting to someone who, despite me saying I don't use my laptop or the service, tried to convince me to stay for a cheaper price even though he was told over and over that I want it cancelled immediately. He did not care how upset I was. He continued to ignore my requests and try to sell their service

Order never comes on time, we've had an order be lost in the mail and turn up 4 weeks later, another one turned up then the courier said the order had been cancelled and put our order back in his van, they reordered delivery when I complained but then only sent out one bag of food instead of the two I had ordered and paid for. We also only originally ordered one bag but it said payment failed so we did it again and we're charged twice. They refused to give a refund even though their website stuffed up. Always say will never use them again but got desperate and they say 1-3 business days for shipping, which is a LIE.