Jo B.

The WORST customer service I have ever experienced in my entire life. As someone who has worked and trained in customer service for many years - I can't believe businesses can legally get away with treating their customers as poorly as I was treated by Victorian Plumbing.
I purchased almost an entire bathroom suite from them back in July 2020, I was pleased with the items and the cost. They did arrive late which I put down to the covid pandemic and it didn't affect my installation. They refunded half of my delivery fee which I thought was a bit poor considering it didn't arrive when promised, but for the sake of a few pounds I didn't complain further. If only I knew that was the start of a complete sh*tshow with them!
I had a cabinet and basin fitted by my fantastic, qualified and experienced plumbers who have done work for me in the past with no problems. Within 3 months, the cabinet had cracked all along one of the doors at the top, and alone the worktop. I had looked after the cabinet as per manufacturers advice and wiped it down daily. As a clean freak, this comes naturally to me. I complained to VP who apologised for my faulty item and agreed to send another. The cabinet arrived in October and I have only been able to get it replaced this week due to the ongoing pandemic. They had sent only the cabinet and not the top. So I complained once again and they agreed to send the top out. I have requested they pay for the installation as it is through no fault of my own I am having to replace it. They have refused, told me it is my fault as I have allowed the damage to happen, I haven't looked after it properly etc etc. I was informed the cabinet should have been fitted a metre away from the bath. No where on their website, the information provided with the cabinet or the downloadable instructions does it state this information. My plumbers could not believe the item had cracked in such a way.
I am disgusted and appalled that VP are now costing me money because of a faulty item they refuse to take responsibility for, and are choosing to blame me as the customer. I will never use them again.