I do not know about anyone else but the service I have received from the House of Beauty World has been fantastic. I specifically appreciated that they kept me informed via email each step of the way from order online to delivery to my house. In today's world, it is becoming the norm to have unexceptional customer service so I was pleasantly surprised by this company's service. And the prices are not bad either. I am amazed at the negative comments since that was not my experience. I am thankful that I did not! I feel bad for the ones who had poor service.