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Joann T.

Contributor Level

Total Points
81

1 Review by Joann

  • SatPhoneStore

3/7/19

My company had an account with them and we were always in good standing, in fact they had a card on file and all my contact info. For billing. We rented a phone in 4 / 2017 for a job when our other phone was in use on another job. Paid upfront and returned the item on time. We received no bill for additional airtime until 19 months later.
19 Months after the phone was returned they send us a bill... I immediately call them asking why they waited 19 months. They claim they sent a bill sooner... they DID NOT! They had my card, address, phone, email. All on file. So I dispute the charge. They do not reply until 4 months later. Saying they will turn us over to collections.
I disputed the bill due to the length of time they waited to send the bill, but paid it after arguing with a very rude collections person from their company.
AVOID THIS COMPANY! Their billing practices are poor at best,

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