JoAnn O.

I had significant problems with Cheapoair this summer. They issued a ticket in the wrong name. I had to buy new tickets on one airline and pay a service fee to change the name on another airline, adding over $600 to the cost of the trip. Cheapoair assumed no responsibility, claiming it was all my fault which was not true. They actually have a link on their issues page to fix this problem which you pay a fee for, suggesting this happens often and is a way they regularly cheat customers of extra money. When I returned from my trip, I tried to send a complaint, but letters and emails were returned as undeliverable. Phonecalls ended up transferred to busy signals. When I finally did get someone to talk to me, she said it was simply all my fault which of course was impossible to disprove. Wished I had checked reviews on the internet as they have a really bad rep, which is well deserved! PS: Their response to this review is typical of their way of doing business. Emails for ticket confirmations were sent to correct names. Also, I made numerous attempts to contact them which they simply ignored. They accept no responsibility for their actions.