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As a first time buyer I was extremely disappointed with the bracelet I bought. It was ridiculously big (I am average size - not petite) and one of the charms, a heart, was all discolored. I contacted the company about returning and to inquire about a return label which I learned they don't provide. But most frustrating was that there is no phone number and I had to email them 6 times to get a straight answer, While they refunded me for the item + $4.99 for shipping to me, I still had to buy a padded envelope, stand in line at the PO, and pay for return shipping for a defective item. Shipping back to them (even with the added amount of proof of receipt) was $3.50 - so they are over-charging for shipping. This whole experience cost me time, money, and aggravation, so never again.
Ordered two water filters for my fridge. The filter leaks non-stop. Will never order from them again!
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Hi Joanne! I'm sorry to hear you experienced frustration regarding your return. It seems like there was some miscommunication - we never ask customers to return a damaged or defective item! It looks like you were advised by our Customer Success Agent to keep or donate the bracelet and you've received a full refund including shipping. We'd love to offer a voucher for use on your next order because of the misunderstanding - someone will reach out to you shortly :)