joanne d.

Looked like a ligit site so ordered a quad in early September in time for sons bithday mid October, I got an email 1st week Oct, qaud is delayed will be delvered 16th Oct, (4 days after sons birthday), I was a bit sad but delays happen especialy with import. Early Nov Alex emails me appolgising for delay, says I have been waiting a long time and if I've lost faith in the company I can have a refund, I decline and say as long as quad is here for xmas all is not lost, he offers to partially re-emburse me for the delay but that never happens, Nov I email them back to ask about shipment, they tell me 'great news' container is cleared expect a call nxt week from their courier to arrange delivery, 2 weeks go by, no word. I email again, this time got told my quad is in crate 8 which is next to clear, hmmmm. Smelling a rat (finally) I cancel my order on the 2nd Dec, I was told 7-10 days to be back on my card... 16 days later 2 emails to them (both egnored) phone calls to a number that never gets answered, I'm still waiting for my refund. Nxt step legal advice... Wish I'd have found this site before ordering with them, would have saved a lot of headaches and I wouldn't have been ripped off...