Joanna P.

The first time I used them they lost half of my clothes. They gave me $200 in credit but that did not pay for things that I could never replace the next time I used them one of my towels came back yellow. They had already lost half of those towels with the first order and now I only have one that is decent, and that was a gift from my mother that will never be replaced. Third time they charge me double because they said I asked for same-day service which I did not and then gave me a $10 credit after basically stealing $40 and let's talk about customer service. I think the last person I talk to you was a surfer dude and when I asked to talk to the manager, he said well the manager is just going to tell you what I said… he would not let me talk to a manager instead the manager sent me an email and that's when I get my $10 credit. That same order there are several things missing from my laundry after they returned it.they are the worst! Mind you I was very excited about the service.I don't have a washer and dryer or time to go to the laundry mat. I am so disappointed. Yes, they are very inexpensive, but they are also incredibly incompetent. I have no recourse because there's nobody to hold accountable.