I placed an order for three Fingerlings. I notified them in writing that I do not agree to accept similar or replacements items and to cancel my order and refund my money if that is what the planned to do. They responded to my email "Don't worry." Well, after weeks of waiting, my FAKE fraudulent Fingerlings showed up. My "Happy Monkeys" were in damaged packing because it was mailed from China in a bubble wrap envelope. BEWARE! I doubt this so called company will refund my money as requested.