Joanna G.

The company was hired to change and move the boiler. Engineer arrives on the day when was booked in. First of all the office/sales team have fail to informed him that the boiler need to be moved as per our agreement when we have accepted the job to be started. The engineer worked all day but have not finished the job (went home at 10pm). We were left with whole in the roof, unconnected pipes and water running down from the boiler. The pipes have not been covered the job was not done. The engineer mentioned that many of the required stuff was not on the list of the installation order. We have been told someone will come the same week. No one came we called again promised that someone will come, no one appeared. We have waited couple of days of work and money to call the company to find out where is the engineer. The company actually does not book anyone in. This is the third week and still nothing. The company takes no responsibility, this is the most unprofessional, chaotic and unreliable company I have ever came across. Please DO NOT USE THEM safe yourself time, money and stress go elsewhere as it is not worth it! I can recommend better sole engineers that will do a better job and provide you with a service expected. We still obviously not have the warranty or the certificate.