Joana P.

This is to disappointing! After waiting more than a month for my order, I received yesterday an email from you saying "your converse return has been completed". I didn't ask for it.
I've called you this morning and you said that it was UPS fault because the order went to a storage in Maia and no one told me. I've called ups then and they said it's your fault because I NEVER received and email form them. Converse didn't put my email address. I nor even knew that the company was UPS. Never received anything from them because converse didn't informed them about my email address.
Conclusion: I LOST MY ORDER AND NO ONE ASSUME THE RESPONSIBILITY
AND THE RESPONSIBILITY IS YOUR: converse
How can you solve this situation?
Thanks in advance