JR M.

~~~~~~~ URGENT: RED FLAG PLEASE READ ~~~~~~~
Booked transport for a vehicle from AZ to PA - verified the holiday wouldn't interfere with the 6-8 days shipping time and was assured the holiday would not cause delays. Raptor Auto Transport was assigned carrier confirmed to pick-up on Sat 7/1 - no call, no show. Nothing on Sunday either, sent an email to Roadrunner late Sunday. An entire holiday weekend wasted waiting for a driver that never showed. On Mon, 7/3 rec'd an email from Roadrunner driver was coming... didn't arrive until 6pm... Day 3 gone and wasted. Excited that he even arrived, let it go and driver confirmed vehicle would arrive by Sat 7/8 (UGH, already arriving a day later than planned, too bad it was picked up 2 1/2 days late, but ok only a day late). Saturday 7/8... here we go again, no call, no show. Then to discover Roadrunner is closed on Sundays - we are boiling at that point. Mon 7/10 - Sister calls the 800# they tell her truck broke down it's going to be 2-3 days not realizing that I messaged the driver. Driver responds that yesterday was Sunday, he spent the day with his family. Tomorrow the driver will there. ~~ TODAY IS WED 7/12 ~~~ Our vehicle has STILL NOT arrived in PA and we can't get anyone to tell us where it is. NOT once, did Roadrunner or Raptor reach out to let us know it would be late! Today, I asked to speak with a manager, they were not immediately available, they give them a message and I can expect a call back in 24-48 hours. That is a major red flag! Who runs a business like that?! Asked service to have Dispatch contact driver to find out my vehicles exact location, 5 hours later no call. I tried calling at 6pm MST (9pm EST) and their offices are closed... yet hours say until 10PM! Situations happen, mistakes happen - its the actions taken to correct that speaks - there have been no attempts to remedy and no accountability.