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***Edited to say, after pushing for next level support I was finally given a telephone number and reached a 2nd level customer service rep who adjusted my account as requested. I think that the 1st level of reps don't know how to handle questions that are not within the script, and there seems to be a language barrier with some as well. Probably best to ask for next level of support right off the bat. Raised by review by a start since they resolved my issue.
**Original review.
I do not recommend dealing with this company on any level. It required multiple chats and phone calls to obtain basic information related to my account. Even after this, I was given incorrect information by their customer service reps which resulted in inaccurate charges and Metrofax refused to make any adjustments to the account from the charges resulting from their own incompetent customer service. Please do not do business with this company.
J M.'s review of MetroFax earned 2 Very Helpful votes
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Hi J M, this is certainly not the experience we want you to have. Please send us an email to socialsupport@metrofax.com with your account information so I may look into this matter and resolve it for you.
Thank you kindly,^DH