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Ordered 2 custom tarps and they arrived too short; I've provided evidence but they just keep coming back with (they're creased, we made the correct size). They've provided me no evidence of any kind of quality control, just keep repeating that I'm wrong and my tape measure is clearly also at fault. They are a good 4cm out which makes a big difference for my use case.
I will now resort to getting a refund from my bank.
Tip for consumers:
Very poor service. Unwilling to replace a custom item that has not been made to size.
Products used:
Custom Tarp
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Empty.
I sent email requesting bag and postage for return, still waiting.
We regret any inconvenience, Jim. Rest assured, we're here to assist you. Our team has addressed the issue in your email and provided a solution. Please review it and respond accordingly. We remain dedicated to helping you achieve the best possible outcome.