Jim R.

I will never order from Lowe's again. I am currently redoing my bathroom and thought it would be most efficient and cost effective if I ordered the majority of what I needed from Lowe's. I created my order online and when I went to pay immediately had a problem. None of the products I chose were showing as available from my closest store. So I called and spoke with a friendly customer service agent who facilitated my order. Presto. Seemed easy so far. Little did I know that was going to be the only easy part. When it came time for delivery which was now 3 days ago, my order had been divided among two stores nowhere near my house. Neither was delivered on the day of delivery despite the fact that I got two text messages and emails noting two different delivery times for each store. In both cases, the orders were not complete. I was never told they weren't coming. The bigger question remains why did they schedule delivery if they knew they didn't have everything? Did I mention that I gave them a 10 day lead time to get this together? It wasn't like I was asking them to do this overnight. After countless hours of calls to Lowe's customer service (sporadic help), their delivery service and 3 local stores now, I still don't have my products. We are scheduled for today, but I have no confidence that it will show. What burns me most is that I want a discount and Lowe's customer service is trying to make this the store problem. As far as I'm concerned this a Lowe's problem. My order was initiated online and paid for over the phone. I have never had so much trouble nor spent so much time doing someone else's job to get what I paid for delivered. Thanks for nothing, Lowe's. What a disaster. I won't even go back in buy dirt from you. You've left a horrible impression of your company.

I was issued a tracking number over a week ago. No one knows where my product is. They've already charged my credit card. Everyone is very nice when you call customer service, but I feel like this is a huge scam. I have tradespeople waiting to install my vanity and no idea when it's coming in. It's getting more costly everyday, not to mention all my time checking up with them. Why is it so hard to deliver a product you order. Amazon does it? I will never order from them again.