Jimmy V.’s Reviews of Insulation4Less & more

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Building Construction

“No Customer Service on lost shipment's”

10/25/18

WARNING! Do not order from this sight. They have a number to call for customer service, you have to leave a message or email. I have a shipment that is lost that was shipped from insulation4less.com I have a very hard time communicating threw emails on a lost shipment, then when I received and answer they told me its on it way? Still didn't come. I reached out again to the seller and they told me they did everything right and that it was the shippers fault. I have been getting a big circle jerk. When I asked for a refund they refused and that I am wrong? Also has delayed my job very bad company, they don't respect clients I still have not resolved this issue, So people take your chances and hopefully you wont get burned like I did!

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CustomerService I. – Insulation4Less Rep Over a year old

Facts:
1. He placed order on October 11. He submitted the negative review on October 23 - it became public on October 25. HIs review was submitted 8 business days from his order date. Our shipping page and the order confirmation email state: “LTL shipments typically arrive in 8 business days.
2. His shipment is not lost. The shipper routed it to the a terminal that does not serve his delivery area. We communicated with the customer on Oct 18, 20, 22 and 23. The communication of October 23 read:
"Note from the shipper:
I am working with Old Dominion and with National Delivery to have this picked up and moved asap. If all goes as planned for pickup today, freight should be delivered by Thursday the latest. I apologize for the delay and issues this has caused but know we are diligently working on getting shipment moved out for delivery.”

Facts do not require hyperbole.