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I order a 24 hours paper, and the writer is not follow the instruction.
He gives me a garbage paper.
And the customer service said you need to wait for the 3 days revision, or you can pay extra money to get it in 6 hours.
Ultius is a garbage, don't try this one. If the writer makes some mistakes, it will not responsible for it.
Jimmy S.'s review of Ultius earned 10 Very Helpful votes
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Hi Jimmy,
I am sincerely sorry for your experience, and I do appreciate you taking the time to leave your feedback. Can you contact our support team with your order number in the subject line and reference “Sitejabber.com review?” We’ll forward it to our customer support manager and she will be in touch to offer some sort of resolution.
I do understand it is frustrating, especially if clients offer detailed instructions. In the event a writer did not follow your instructions, we can always waive the expedited revision fee. All of our writers are independent contractors so we are legally obligated to give them three days to complete any revisions per their contracts. When clients need their revisions sooner than three days, we have to reassign the revisions, so we charge a small fee in order to compensate the revision writer.
Nevertheless, we apologize for your experience and look forward to hearing from you.
Dante
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com