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The outer layer came off one wheel of my L. L. Bean Rolling Adventure Duffle, and the wheel on the other side is cracking. Customer Service says L. L. Bean does not repair these bags nor does it have replacement wheels. The company recommends I take the duffel to a luggage shop. I expect a company with such a venerable reputation to stand behind the products it sells. I am disappointed with both the durability of the Rolling Adventure Duffle and with L. L. Bean's response.
Products used:
Rolling Adventure Duffle
Jimmy S.'s review of LL Bean earned 2 Very Helpful votes
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LLBean was once a great store. When they had their lifetime guarantee on all products, the...
