Jim M.

Years ago back when I first started to use the internet, I got an email address there for my business. I thought it would be better having *******@email.com address than one locked to my ISP. Like using a PO Box instead of the street address in case I move the business.

Eventually, we started using mail.com's mail collector. Since I wasn't the only one using and responding to emails, and I was using multiple computers, it seemed like a very good idea to have email centralized. Someone else can take care of something and file it, for example.

Unfortunately, there are a few problems.

First, the search function for emails is ridiculously limited. You can only search headers: to, from, subject, etc. You cannot search email content at all.

Secondly, the mail collector app change the browser to make mail.com the default for all internet searches.

The display page for emails is the kind that has buttons that don't appear until you hover the mouse over them. Great, clean, once you know them, but not so good when you're learning their site.

Worse, I have been locked out of my emails three times this week and the week isn't over.

When I called yesterday, they told me that I should NOT send any emails to anyone who hasn't already contacted me by email. Really? That's not the way to run a business.

When it locked me out today, they said the would upgrade my problem, but to not use our email account for "AWHILE". And that I should expect 24 hours before they can get back to me.

Really? I'm supposed to ignore business emails for 24 hours.