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When I first posted about my experience with the iMyFone customer service, I was a bit disappointed with their refund policy. After explaining my situation and product expectations, they understood why their product did not meet my needs. I was issued a full refund, and their development team is now working to incorporate the missing features in future product releases. This is a GOOD company that stands behind their product, I would not hesitate to purchase from them in the future.
Tip for consumers:
Customer Service was very responsive to my e-mails EVEN WHEN there were off on Holiday, they still answered ! Great Job.
Products used:
iMyFone TunesMate (Windows Version) - Lifetime Plan
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Dear Jim K,
Thank you for your comment and sorry for all the inconvenience.
We will check the problem and offer solution to you in the email, would you please check it later?
Thank you so much for your kind understanding.
IMyFone Support Team