Jim G.

My 4TB backup hard drive failed with 20 years of business and personal records, 1000s of hi res digital photos of all of our family trips and events, and about 800 hi res and CD albums. Only about half of this data had been backed up to other drives. (My computer had wiped out earlier in the year.) Fortunately, I found $300 Data Recovery, they provided careful instructions, and I sent them the drive. The heads on the drive weren't working and the disk was scratched. At that point, I thought I'd lost priceless photos and videos of my family. But they got replacement heads for the drive and projected an 84% recovery. In fact, I believe I have a 99% recovery because the few files they couldn't recover were saved more than once on the drive. They kept me completely informed, didn't sugar coat the situation, and gave me the option of stopping at each step without spending money. With all of the problems with the drive and needing replacement heads, the cost was $140 higher than the original estimate. I have no doubt that others would have charged three times as much, and their communication and service could not have been better!