Jim D.

I ordered a replacement door from my microwave (called a "Door Gross Sub Assembly"). It was the most expensive Door 'package' on the list at $261. When it arrived, there were no instructions whatsoever. Since my microwave had been professionally installed inside custom cabinets, I wanted at least a clue as to how to start. Nothing. I called customer service. The nice lady looked at her book and said, "That part doesn't come with instructions." After a few local calls, I was able to get some hints from my local hardware store (McLendon's spent 20 minutes on the phone with me, took my phone number, then called me back! Just for the sake of goodwill!) So, as I started to install the door, I realized that an interior bezel was missing. Once again, I called PartSelect and told them a part was missing. The woman looked at her book and said, "Instead of paying $261 for the GROSS Subassembly ("gross" implying ALL of it!), you should have purchased this other "Door Assembly" that includes the bezel. THAT door assembly was only $225! When I pointed out how absurd it was that the GROSS assembly cost more, but DIDN'T include that part that the cheaper "Door Assembly" included, I was told that I would have to buy the bezel separately for an additional $63, but (out of the kindness of their hearts) they would waive the shipping cost. That would mean that I would end up paying $325 for something that would have cost me only $225... all because PartSelect goofed! I will NEVER order anything from this company again!