Jim B.

Wanted items that weren't in stock in the store. The salesperson was super helpful - placed an expedited order, gave us a military discount, and promised a receipt by email. The email receipt never came, and the day before scheduled delivery I got nervous. It took three store employees (including the manager) nearly half an hour to get me an order number but they still couldn't give me a receipt. I called the warehouse with my order number and found that the order was now scheduled to be shipped the day it was supposed to be delivered, arriving too late for the trip I needed the equipment for. LLBean failed me at every step once the order was placed.