For Business
Write a Review For Business Write a Review
Thumbnail of user jimb1856

Jim B.

Contributor Level

Total Points
138
0
1

1 Review by Jim

JustAnswer

  • JustAnswer

“Horrible Experience”
6/3/21

I asked a question on December 25 that was never answered. I called on 4/5/2021 to cancel my membership. I was told everything was taken care of but here we are two months later, still being charged. The customer service chat is run by bots. I had to go through 2 bots before I could chat with a real person who took care of my request. Time will tell if they actually cancel my membership this time. I attached of the unanswered question made back in December

Service
Value
Quality
JustAnswer product 0
  • Comments (0)
  • 109K Views
Helpful  (56)
Thank you
Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Jim,

Thank you for reaching out to us about this. We're sorry for any friction that you experienced in communicating with our support team.

Please reach back out to us and ask to speak with a Support Admin and we'd be happy to take another look at your account to make sure that everything has been handled correctly.

Regards,
JustAnswer Customer Care

Jim Has Earned 56 Votes

Jim B.'s review of JustAnswer earned 56 Very Helpful votes

Jim Has Received 1 Thank You

Thumbnail of user eddiev79
EDDIE V. thanked you for your review of JustAnswer

“I agree. It's a total scam!”

Jim doesn’t have any fans yet.

Jim isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user christinel1905
Christine L. reviewed JustAnswer
5/12/24

I was wrought with anxiety and turned to JustAnswer for a query. I went through 3 different...

Thumbnail of user charlesp2307
Charles P. reviewed JustAnswer
5/11/24

KMike chatted one suggestion and because I rate that I got cut off from any further discussion.