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I wrote a bad review of jcpenney.com several weeks ago because I was very displeased about something I ordered only to be told the item was out of stock by email several hours after I had ordered it. I called the 800 number and explained the situation and the customer service representative bent over backward and managed to find me the item and have it shipped to my home all for the same great price. The item just arrived and I am very happy. Thank You! I would like to reverse my bad rating.
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