Horrible service, over a month to receive from CHINA, do not understand English, refund policy is a joke. They offered me $2 for a $26 bed that was described to hold a 25 lb. Dog. I have a 9 lb pup that doesn't fit in the "medium". Total junk and a scam. Do not purchase from them. Instead of refund they are sending a new bed. Obviously translation is poor. Their website says "tank you" for thank you. I should have researched more. Beware product description not correct. That's a 12" dog toy across the bed.