Jill M.

I ordered a gift card online way before Christmas. It was never delivered despite them taking the money from my bank account. When I called customer service to get the card resent or get my money back, I was told that they never withdrew the money and it's just a temporary hold my bank placed in the money. Based on my bank statement, this is false. She also stated that I didn't complete the process and blamed the delay on me. The representative was rude and unhelpful. It's so disappointing for a company that wants to claim to have Christian values, to scam their customers and then behave rudely when someone wants to fix a problem. Unfortunately, now I have to order a gift for my nephew from somewhere else, dispute charges through my bank and generally spend my time fixing their error.