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Good but why do I need to pay for extra carriage when it is stated as free
I started to place the order over the Easter Break and found the items could not be ordered as it was a special and it has been a nightmare to get it sorted. I hope now it is Guess what the order is wrong how can you have two curtains with different shades of grey when they should be the same.
not happy
Your web site looks good but ring up to check items and change items is not I hope the order is Ok
Looks good on the web page and would give wind protection, great idea may work with a different company.
Jill, we apologize for the mismatched colors on your order.
The error occurred while sending you the quote, which accidentally had a different fabric selected for each curtain. The specific shades for each color vary by fabric.
We successfully fulfil hundreds of custom orders every day. Admittedly, sometimes we make a mistake; however, we are firmly committed to making it right when given the opportunity. Your complaint was received on 24 May and our Quality team immediately offered a replacement with a request to clarify which shade & material you preferred.
Per your last conversation, we have dispatched the replacement and notified you with the tracking information. Per the UPS tracking page it is currently in transit and scheduled for delivery on 17 June. We appreciate your patience and understanding while we worked to resolve this for you. If you need further assistance, please do not hesitate to write back.
I started to place the order over the Easter Break and found the items could not be ordered as it was a special and it has been a nightmare to get it sorted. I hope now it is Guess what the order is wrong how can you have two curtains with different shades of grey when they should be the same.
Still waiting for a reply
Your web site looks good but ring up to check items and change items is not I hope the order is Ok
Looks good on the web page and would give wind protection, great idea may work with a different company.
I started to place the order over the Easter Break and found the items could not be ordered as it was a special and it has been a nightmare to get it sorted. I hope now it is
Your web site looks good but ring up to check items and change items is not I hope the order is Ok
Hello Jill. Please accept our apologies for the difficulties you faced while finalizing the quote for your custom curtains.
Though we make great efforts to deliver high quality products and superior customer service, we understand that there is room for improvement. Your feedback is important to us and we have shared your comments with the team.
If you have additional comments or questions, please feel welcome to write back to us at feedback@coversandall.com. We appreciate the opportunity to work with you and thank you for choosing Coversandall.
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Swift service and delivery! 100% brilliance great customer service Thank you!
Hey Jill! We appreciate your feedback. Regarding your concern, our courier partners impose additional shipping fees for packages that exceed specific weight and size restrictions, as stated on the website's cart page. However, your feedback is valuable to us, and we will definitely take it into account to enhance the overall customer experience.