Jill D.

Avoid using Home Away if you can!

I have been renting homes abroad for 25 years. I manage several homes and am extremely experienced in this business.

Nearly all my dealings with Home Away have ranged from mediocre to extremely dreadful.

Their payments system does not function properly. I get demands to pay guests their security deposits even though Home Away have the money.

They refuse to refund guests after a guest cancels. Their payments to owners NEVER equate to the amounts due.

Their customer service is awful. They send out threatening and unpleasant letters for no good reason. A guest recently complained to Home Away about their management of his booking and they wrote to me saying that the guest had made a complaint against me! The guest and i were on 1st name terms and he has only extolled my virtues for the way I managed his reservation, his only complaint was with Home Away and not me at all.

Their call centres are in the far east and the telephone operators are obviously working from a script. They are not actually able to assist when anything that is even in the slightest bit off their system!

This is a company which should be avoided at all costs, especially to the inexperienced rental home owner.