Jill B.

Stopped at Naylors Hardware In Cumberland MD (Ace Hardware) to have Keys made, place was a little busy, lines were long or should I say LINE was long. A older lady was looking for an employee for help but none in site.

Seems one customer needed the help of 3 of the salesmen, and after she was done Harold opened an register so he could check her out (in more ways than ONE) leaving the other 6 or 7 people waiting in the long line a bit ticked off, and then keep trying to help her to her car, to witch she refused many attempts from him.

After she was gone so was he, leaving even more upset customers,

If this is the way you want to run your business I won't be back and I think a few more feel the same way!