Jill A.

We are very pleased with how easy it has been to get the Google reviews we wanted. This is the reason we signed up with Signpost and it is working extremely well. Happy clients are posting high ratings and writing great reviews. I like the easy access to our dashboard to see If any clients have a complaint or are just feeling neutral about our services. We are able contact them directly before the issues escalate and they appreciate our timely response.
We did have a hiccup in the beginning that is probably unique to our situation and the difficulty anyone has, even Signpost, with dealing with the monolithic Google. We have three offices (we do not have storefronts) across two states and initially decided to consolidate into one location so all the reviews would come to what is really one company. In hindsight this was not the best decision due do how Google uses pinned locations and it took a while to resolve this issue as we waited to see how Google responded to this change. But to Signpost's credit, once we decided that we wanted to switch back to three unique sites, the transition was smooth and the reviews were successfully redirected to one of our alternate locations. And the reviews just keep coming in! Thank you Signpost. We are getting exactly what we wanted when we hired Signpost.