J H.

Made one claim in a year, they sent out a very unprofessional, late technician who spent 15 min to tell me my A/C was out. He collected $60 and left. SHW did nothing to repair my unit because it was a leak and they don't cover Freon leaks. Come renewal time they called me everyday, 3-4 times a day and then when I addressed my reasons for not renewing the customer service rep got an attitude. Don't waste your time or money with these people. This is the first warranty I've ever purchased and I won't buy another one. BEWARE