J G.

******* Alpharetta Hwy, Roswell, GA. When renting, viewed the unit, began the paperwork, Then the upsell started, The counter person said I MUST purchase their property insurance. Knowing that I intended on storing bulky, low cost items, I declined. Had to argue for 10 minutes, finally asking to be shown in the contract where this was required. Ahaaa! Suggestion, but not a requirement. Went ahead and rented the unit as I was in dire need, A few months later, we visited and found a different lock. Cheapest one supplied by Public Storage. We had not made this change, Contacted the facility by phone, and a most helpful male voice offered a replacement lock and reasonable accommodation. Then stopped in, and the property manager became completely unreasonable. Swore that the lock on the unit was ours, and did not want to hear the facts that someone else had removed the lock, Seeing the bad security reputation of this facility, it is my suspicion that someone cut the lock, and management replaced it, then denied any knowledge. Bottom line is that I moved out immediately in the face of rude behavior and an uncaring attitude in the front office, There are at least a dozen storage facilities in the immediate area who want my business. Contacted the corporate office, and was assured that a 'Supervisor' would return my call, Left a voice mail, but several days afterward, no response from them either.