We purchased a couple of chairs from Madisonseating at a significant savings (I believe during their sale the purchase price was 85% off retail) and the experience overall was positive. I will agree with an alternate reviewer that their in-stock status was inaccurate, but when I reached out for a status update they gave me an updated time frame and offered to cancel my order if the updated timing removed our interest. Once the chairs did arrive (delayed, but then everything we've been ordering has been) the chairs seemed new or very near new. One of the chairs did start showing some issues within a month, and the support team responded with options within 24 hours. I will be ordering from them again in the future.