Jesus D.

Booking Reference # US******* made on November 21 at 3:30 PM Confirmation: CDV *******909 paid in full according with bank records. We booked 6 days from 11/23/2022 to 11/27/2022. Because work emergency, couldn't make it at Tampa airport on November 23rd, bud my family's gets there on time. 2 days before send email announcing this matter and soliciting added my wife on reservation but never hear anything from Carngo company. My wife and my kids get to the window at ACE rentacar to pick up vehicle and they refused to give the vehicle to my wife, because Carngo never updated info requested by email with anticipation. We requested refund money to our account since we never used the service, but, Carngo is refusing to refund the money. This is the way that companies like this get money from innocents and honest people like us. when all we want to do is to visiting San Petersburg Florida and have great memories with our families. We don't recommended this company for any Rent-A-Car services. They just scammers getting founds from people. Jesus.