Jessy J.

*Bump*

Update 01.24.2014

Noticed Mike was responding now instead of Alex.
Mike,

Stating that your company strives for something it does not do consistently or with much success is a sales-man pitch and DAMAGE CONTROL. See your CS agent Jessica's remedy that never happened; which BTW took over 2 weeks to get as a response from my initial 'trouble ticket' filing and phone call.

Don't tell these good people things that never happen. Your company fails far more than it succeeds in customer service period. What do you have to say about that?

Wow- this SiteJabber and the BBB ratings are the 2nd and 3rd listing for Google hits searching 'GoKarts USA' Good work fellow reviewers. Let the truth be told.

Pick the Go Kart up already...

Jessica *******@gokartsusa.com
11/19/13

To me, helpdesk, helpdesk2
I have forward pictures over to my manufacturer. I am waiting on a response from them and my customer service manager.

Two things we will do.

1. Schedule a pick up and ship you out a new buggy.
2. Send you out parts for free under warranty.

I will keep you updated.

If you have any questions, concerns or request please contact me at *******330.

Thank You
Jessica
GoKarts USA

Update 01.07.2014

Oh I forgot- since they troll this site- GoKart USA, you have 1 more month to pick up your Kart or it will be deemed abandoned and unlawfully stored on private property! :) I will be disposing of it soon!

This is their email contact info:
Jessica <*******@gokartsusa.com>
*******@gokartsusa.com
*******@gokartsusa.com

This is the link to the BBB rating:
http://www.bbb.org/greater-san-francisco/business-reviews/recreational-vehicles-equipment-parts-supplies/gokarts-usa-in-pleasant-hill-ca-*******

As mentioned- my Kart arrived damaged. It was Tara that told me to not refuse shipment- that they would work with me to resolve. It took 2 weeks for Jessica to become involved and showed some compassion- I have to assume she works there against her will, how that sweet girl could be with this company is beyond me. Jessica, I aint mad at ya:)

I disputed the item with PayPal; PayPal has a merchant agreement with them; basically they did not respond so PayPal sided with me as buyer and PER their policy- reversed all charges. Jessica was extremely helpful before all this, but it became clear she had no power to do anything on her own and would eventually break her word. Never mind I have voice and email confirmations of everything that transpired!

Jessica through her management had agreed to a return and offered to have it picked up. They wouldn't ship out another for fear I would make a similar complaint- wait... did they just say they didn't trust the shipping to send out a product not damaged again, LOL- yes they did.

Since I received my money back and I told them that their product needed to be picked up after waiting for a shipper call, it was clear what they had in mind all along. They were going to honor the return but collect against my monies the restock and possibly all ship fees as a means to recoup. Well, since PayPal took the money back, they found themselves with no leverage. Hence, no pick freight and no more answering calls/emails. They sent my account to collections. Wait- how am I in collections? I PAID- Gokart USA didn't follow their own merchant agreement with PayPal, and PayPal on their behalf, not mine, returned the money. So... collections on a bill of sale that had term for payment that wasn't honored. Good luck with that in collections- you bet I will fight. I should also add the US distributor/Manufacturer of TrailMaster BV power sports, http://www.bvpowersports.com/ are just as shady and to blame. I kept them in the loop and they remain silent and chose to partner with these crooks. I hope it bites you in the arse.

Update 11.13.2013. Its been 4 days since delivery and still no phone call and I have reached out as much as I would care too; product remains crated and untouched. I have had no choice but to file a claim with PayPal- never send this company cash/check... you will need/want the buyer protection of a CC. Also found out- the shipper can only insure damages for restoring and repair, not total loss or replacement. There is no way I am keeping a product that was supposed to be new and then having to find/hunt an outlet to refurbish it back to almost new. Just ridiculous!

As of now your product is unlawfully stored at my premises, storage fees will commence next week. If not picked up in 90 days, it will be deemed abandoned.

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Original Msg 11.11.2013
Alex,

I ordered my cart with a CDI- CDI was out of stock and so they returned the $ amount... however- its still listed as it stock, its still listed in stock with combination HO coils... so your statement of inventory diligence is a BOLD lie!

How did your company handle the out of stock part? You shipped the high $$$ item and left the CDI out- didn't call, never notified, didn't ask for substituents... never mind that I comparison shopped the high to others with the CDI factored in- very lame. Just gave my money back with no input/interaction from me at all. I guess I should be glad I just got the money back... your company communication is horrible. The cart- it arrived crushed in some areas- filled out customer support ticket, got the email- I promptly called- guess what, first thing agent did was recognize my voice and immediately said a manager would call me back- its day 2- no call. Tell me- why didn't your agent take my information down like she should have? You think $2300 is worth sitting out there unusable while my kids cry daddy why cant we open it?!

Order Number: *******
Order Date: 10/31/2013 2:37 PM
Part Number: N-MP-*******-1
Rush Processing: No Thanks
Factory Warranty: 24 MO -FREE
High Performance CDI: Add Performance CDI
1st Color Choice: Yellow
2nd Color Choice: Black
Battery Tender Charger: ADD Free Battery Tender
150 XRX 1 $2,493.00 $2,493.00
Subtotal: $2,493.00
Discounts: -$49.86
Shipping: $0.00
Tax: $0.00
--------------------------------------------------------------------------------
Order Total: $2,443.14