Jessy A.

I would really like to give color pop a five star review as their products are great, however, their customer service is absolutely atrocious. After being offered a 15% off coupon code, at checkout, there was nowhere to apply the code. My order was accidentally processed without my consent, and even though their confirmation email gives a customer service email to reach out to, it's an undeliverable address.

Only after trying to reach out to the company on multiple platforms to try to have my order reversed, as I was not planning on paying full price after being offered the discount, I found hidden on their website their "no refunds, no returns" policy.

Any company operating in this day and age should not be so difficult to get ahold of, and should be willing to work with its customers on any and all purchases made through their company.

Colour Pop, I strongly urge you to reconsider, as I've stated before, your products are great and have resonable prices. However, you are definitely not worth the money if there is no customer support to back you up.