Jesslyn P.

At first I was very upset with the whole process of this company regarding delays in shipping and the inaccurate sizing posted, etc. and I immediately posted an online review indicating my frustration through this site (TrustPilot) directly but the company followed up with me shortly therafter and did what they could to resolve the issue. I got my store credit promptly, an additional e-gift card, including free shipping... free shipping was unnecessary at this point as my store credit was more than enough to qualify for free shipping when placing my second order but if I do decide to purchase from them again in the future... I may use that code. I also utilized my store credit during one of their sale specials which seems to be happening daily... I keep getting ads for percentages off. So I was able to place my additional order with an additional 30% off when using my funds available. Per their ability to resolve the issue, I have now changed my review from horrible to average. This is largely dependent on how my new order is received. So far... one of my orders came through correctly and it was just a matter of selecting a different size but I am overall pleased with it. So we shall see how the latter comes... I am honestly hesitant to spend new money with this store again in the future but I do appreciate that they resolved my prior concerns in a timely fashion.

The business attempted to resolve my issue by granting me store credit after I had to pay to return my items. I was not aware that returns meant that I would only be granted store credit only, no option to exchange or refund until I got a slip with my package in the mail stating that. It does state on the website that you have to pay to return which I was fine with util I got my items and realized the sizing was incorrect and my pkg arrived later than was initially advertised. I was livid and posted negative comments about the store on two different sites and they reached out and offered me free shipping, extra coupons, etc. I got my store credit and then I visited the site again, I was very nervous about making my final second purchase since I had such a bad experience the last time. I even changed my online reviews to reflect that the company had resolved my issues. The items arrived, missing one of the items that apparently was out of stock and the sizing was an issue yet again... now I either have to pay to send it back to get store credit yet and try this all over again or I can get my money back like I should have from the start. According to their site I am plus size so I made my second purchase in what I assumed was correct sizing based on the two items I kept from the original order, only to have issues again when I should have just received refund for all of this nonsense weeks ago. I can guarantee never doing business with this company ever again! I shop through other stores like Venus Clothing and Bebe they take way better care of you! Know that you pay for what you get through this site, the lower price means crappy service indeed. Venus and Bebe include offering free return shipping labels, 90 day guarantees and their sizing is accurate. You're better off going through them instead!