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I purchased 3 pairs of shoes and waited about 7 weeks for all of them. Finally, I had to sign for the last pair, unlike the previous two pair of shoes that came. Now, I know why... They sent the wrong shoes all together and I bet it was not a mistake. So, to confuse the situation, they have proof that they sent them because they required me to sign for the package. The other two shoes arrived, no signature required and they were the correct ordered shoes. Yes! I did receive the ugliest pair of shoes ever! This company just cheated me out of money!. I bet this is where the communication breaks down, but we were able to communicate enough to get my hard earned money! SHAME... I hate being taken advantage of.
Jessie C.'s review of NewChic earned 13 Very Helpful votes
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Dear Jessie C.,
Thank you for placing your order on Newchic. Newchic is a reliable company and we sincerely hope you can give us a chance to fix this issue. In your case, as you feel like receive the wrong items, please contact the after-sale customer service and send us some photos of the item showing the problem, as well as the SKU sticker and the shipping label via this link https://www.newchic.com/Contact-Us-hc10.html within 14 days after your received the order. We will offer you a reasonable solution based on the return and refund policy, which you can find on the product details page and the help center. ( https://www.newchic.com/help_center selected Return & Refund). Thanks in advance.
Best regards,
Newchic team