Jessica W.

I ordered a glider and crib on 9/30/2018. The Gilder was suppose to be ready for delivery between 11/14 - 11/21 and I've called 7 times since then (when the status of my order never changed online). No one knows where they glider is... nor do any of the reps have engagement with third party vendors (So they couldn't give me information if they wanted to). It's also incredibly difficult to get a hold of anyone that DOES interact with the vendor to get me some kind of answer (say a supervisor and/or a department that DOES engage with vendors) In short - the baby is here... but no glider and no delivery date in sight.

I am giving 1 star for the process they have with vendors/the quality if their vendors - not the interaction I've had with customer service. They can't help that they have no access to ANY sort of information... Also - the vendor they are working with hasn't even responded for nearly 2 months now on a status.