JESSICA W.

I have been ordering from Alloy since I was in high school. I am now 35 years old and have just recently been experiencing major problems. The item descriptions are no longer detailed enough to make a proper decision on fit. You now also have to pay for non-refundable shipping to and from, which is insane being that the item I purchased is not the item I recieved. I ordered pants in black and they sent me maroon. All of my back-up paperwork including the packing slip says black. Now I'm stuck with the cost of returning these items and they used to provide a return label free of charge. There is a lot less to choose from and their service has gone down the toilet.