Jessica W.

This company is an absolute joke. They do not care about their customers and will not stand behind their commitment to "provide the absolute Best Customer Service in the industry". I still have not received the furniture I purchased over two months ago, even though Julia from customer service and a confirmation email I received stated that the furniture would be shipped in 2-4 weeks. Along with the nursery furniture I ordered, I also ordered a glider. Two weeks after I ordered and PAID for the glider, I called to get an update and customer service says that the fabric I ordered is no longer available and that I will have to pick another color (keep in mind I was the one who reached out to the company, no one contacted me about this issue). The specialists, Julia, said that this glider in particular has a quick turn around time and it would not delay my shipping. It's 6 weeks later (9 weeks total), and I still have not received the glider or the nursery furniture that I ordered. The company did however, send two dressers to my house and no crib. I have spent hours on the phone arguing with the company, pleading and requesting my money back, and they will not cancel the order. I spoke with management, a man named Mark, and HIS manager and both refuse to refund my money and cancel the order. I then told them I was going to open a dispute with our credit card company and they threatened to report us to the credit bureau. This company has seriously ruined my outlook on small businesses. I will never do business with this company again and I suggest you look into finding another company for your needs. Pottery Barn and Restoration Hardware would never treat their customers this way. It's absolutely despicable!