Member since December 2018
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HORRENDOUS - avoid like the plague! I've been with Housekeep for years and had 1 excellent cleaner through them. Recently she left and since then, dealing with Housekeep has been a nightmare. Recent examples below:
1) A new cleaner was sent who took 3.5 hours to hoover a 3 bed apartment and that's all he managed in the time. He moved all of the furniture/items on the floor onto the bed/sofa to hoover and left them there so when I came home, there were dining room chairs standing on the sofa. Worse still, he also wore some awful hair pomade which left brown marks smeared all over the walls of our apartment so I had to spend an hour after the cleaner came with a bucket of soapy water cleaning the walls. Disgusting.
2) Regular cleaner was scheduled to come round before Christmas as we were having guests over. Cleaner then went on holiday for 6 weeks so cancelled my clean. I then had to book a replacement cleaner over Christmas period to cover her. Replacement cleaner then takes holiday and cancels my clean. So have to book a replacement cleaner to cover the other replacement cleaner. No cleaners available except on Christmas Eve which is hugely inconvenient but that was all Housekeep could offer. Spend 2 hours waiting on Christmas Eve for replacement replacement cleaner. No show. Have to keep calling Housekeep to see what's going on. They have no idea but just suggest I "skip" the clean! Great idea. So despite booking 3 cleaners with Housekeep to clean before Christmas, no cleaner shows up and I waste 3 hours of Christmas Eve trying to ascertain what's going on but to no avail. Then have to spend 3 hours on Christmas Eve cleaning the house myself because Housekeep is totally unreliable. Thanks for a great Christmas Housekeep!
Generally, Customer Services are very polite but can never resolve anything. They just apologise profusely when your cleaner cancels on you last minute/doesn't show up. Their solution is to offer you a replacement cleaner who can only ever come 6 days after the scheduled date you actually wanted your cleaner to come. Oh and because she's a replacement cleaner, you have to be in the house to let them in so good luck if you have a job and work during the week and were hoping the cleaner could clean whilst you're at work. Pretty useless.
Housekeep is only worth it if you are happy to book a cleaner with a 50:50 chance of showing up, and if God forbid they do show up, it's 50:50 whether you will get a decent clean.
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