I will admit, I was getting nervous bc it def took a long time for the collars to arrive… But, they are worth it. Half the price of other collars I looked at. Customer service is great, answers all emails. I was perfectly aware that it could take up to 8 weeks to receive my order, it took 8 weeks. Im happy to say that I ordered 2 more collars after I received my first order. I will gladly shop here again